For most of our products, we state that we have a year warranty for them, to ensure that if something were to happen, parts and products can be replaced free of charge.
The product/part must be broken beyond use or personal carrier repair.
Scratches, dents, small cracks, paint smudges, electrical delays, and other such things, do not qualify for a warranty.
Breaks, electrical failures, cut wires, large cracks/rips, and the product is totally broken, do qualify for the warranty.
The cost of transportation of the returned product shall be borne by the customer.
1. Send a photo of the broken product/part, and state specifically which part of the product is broken. Ex, wheelchair backrest, left wheelchair armrest. If the item is electrical, you must send a video of the electrical item not functioning at all. You must also provide proof that you purchased with us. This can be a receipt or your 4-digit order number with your name and date of purchase.
2. We will review the information sent to us, make any extra requests, based on what we already received, and judge whether you approve of a replacement.
3. If you are approved, you will receive a tracking code a few days after being notified that you were approved.
Address:5030 Boardwalk Drive Suite 818, Colorado Springs, Colorado, United States